Refund policy
RETURNS & EXCHANGES
We want you to be confident in every Valley Lifestyle & Apparel purchase. Because many of our pieces are produced in limited quantities, we keep our return policy simple.
14-Day Return Window
Return or exchange requests must be submitted within 14 days of delivery.
Items must be:
• Unworn and unwashed
• Free of stains, odors, deodorant marks, pet hair, or signs of wear
• In original condition
• Returned with all original tags and packaging
Items that do not meet these conditions may not be accepted.
Exchanges
Need a different size? We’re happy to help when inventory is available.
Exchanges are subject to product availability. Because many Valley Lifestyle & Apparel releases are limited, we cannot guarantee that another size or color will still be available.
If your requested item is unavailable, store credit may be issued instead.
Returns
Approved returns are issued as Valley Lifestyle & Apparel store credit.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Final Sale
The following items are FINAL SALE and are not eligible for return or exchange:
• All hats and headwear
• Limited-edition releases
• Collaborations
• Sale or clearance merchandise
• Items marked “Final Sale”
• Promotional or giveaway items
• Gift cards
All hats and headwear are final sale. For hygiene and product-condition reasons, we cannot accept returns or exchanges on headwear. Please review product descriptions and photos carefully before purchasing.
Final-sale status will be identified when applicable.
Damaged or Incorrect Orders
We stand behind what we send out.
If you receive an incorrect, damaged, or defective item, contact us within 7 days of delivery with your order number and photos of the item.
If the issue is confirmed, Valley Lifestyle & Apparel will make it right at no additional shipping cost to you.
Return Shipping
Please do not send merchandise back without first requesting a return.
Valley Lifestyle & Apparel is not responsible for return packages that are lost, stolen, or damaged in transit. We recommend using a trackable shipping service.
Store Credit
Once your return is received and inspected, approved store credit will be issued for the eligible merchandise value.
Please allow up to 5 business days after delivery of your return for inspection and processing.
A Note About Our Drops
Many Valley Lifestyle & Apparel pieces are produced in limited quantities and may not be restocked.
Please review product descriptions, measurements, sizing information, and your order carefully before purchasing.
Rep Your Valley. Live the Life.
Valley Lifestyle & Apparel